IntegratorsKit — integrator support program
A support program for teams building integrations with iiko
IntegratorsKit is a support programme for developers building integrations with the iiko ecosystem. It provides everything you need to develop, test and launch your integration.
IntegratorsKit Consulting
A fit if you integrate through the Cloud API. Ideal for a new product or your first integration with the iiko API.
Included:
- Deploying a demo stand in the cloud and issuing an iiko demo licence
- Help with setting up additional iiko modules
- Priority answers on API technical issues (Telegram chat)
- Reviewing the integration architecture, building a WorkFlow, recommending API methods
- Providing a Postman collection (on request)
- Help with writing your own documentation
Pricing on request, depends on the support period
IntegratorsKit Coworking
Required if your integration uses the iikoFront API. A developer is assigned to the project to consult on the project source code — without writing code for the client.
Everything from Consulting, plus:
- Help understanding API methods and the internal architecture of the POS
- Reviewing the project (plugin) source code by an assigned developer
A fit if you connect new hardware, build payment services, integrations with hotel or loyalty systems, or real-time monitoring systems.
Pricing on request, depends on the support period
What you get
Help at the start
- Meeting the iikoAPI team and discussing your integration goals
- Introduction to the iiko architecture and advice on how to implement your tasks
- Walkthrough of practical cases
Help during development
- Providing virtual servers to set up a test environment
- Consulting on the API documentation
- Analysing error logs within the integration project with the development teams involved
Help at the productisation stage
- Review of the finished project, recommendations on the product and promotional materials
- Preparing a webinar, reviewing materials, checking the communication channel
- Publishing information about your solution on the partner channel and running the webinar
Service levels (SLA)
Support services, response times and limits on the scope of services
| Service | Response time | Limits |
|---|---|---|
| Deploying a demo stand | Up to 3 business days | 1 stand per contract |
| API consultations (Telegram chat) | During business hours, answer within 4 hours | Quick questions only |
| Technical issue analysis (Pyrus) | Up to 2 business days | Within the integration project |
| Architecture and WorkFlow discussion | By arrangement | Within the integration project |
| Source code review (Coworking) | By arrangement | Coworking package only |
| Review of the finished project | Up to 5 business days | 1 review per contract |
How onboarding works
There are two ways to get started: contact the API team directly, or go through a partner. The steps are the same either way.
- A call with the API team: we go through your project and discuss the process
- We agree on the support period and the overall roadmap
- We sign the contract and issue the invoice
- We set up a Telegram channel for quick questions
- We connect you to Pyrus for everything else
- A final call at the end of the contract to review the results
If you go through a partner, the first step is on them: they fill in a form with the client's contacts and project details. The rest of the process is the same.